Unfairly banned for 'Use of cheats' (UPDATE)

If you didn't read my last post, you can find it here

2 days ago I woke up to find that I was banned for 'Use of cheats'. I have been playing computer games for 20 years - and I have never cheated once on an online game.

Several other users have reported the same thing, being banned for cheating, when they swear they have not.

After emailing support, and waiting 2 days for a response, I received the following email:

Dear Player, thanks for contacting us. After carefully checking and confirming for several times, we are sorry that your account cannot be released because we find your account has some abnormal data and prohibited behavior.
Please understand that we have to strictly punish those game accounts with cheating behavior in order to maintain a fair game environment. So we really cannot meet your requirement to unban your account. Thank you for your kind understanding.
If you have any other questions, please feel free to contact us. We are always here to help you. Thank you for your support. We hope you can give our service an evaluation. Wish you a happy life.

What did you check several times? I personally know that I was not cheating - Fragpunk's carelessness to push aside a single player, to please the masses should be a warning to you all.

I've been fucking robbed. I've spent money on this game, had some great matches with some great people. In only a few days I've made tonnes of friends in-game. Now, I'm permanently banned for no doing of my own - and Fragpunk customer support swears by their anti-cheat which I know has falsely flagged me.

I've spent money on this game, and other players whom have been banned have spent hundreds of dollars on opening cans. The 5 players who I am in contact with all claim to be unfairly banned, and talking to Fragpunk's support team is like talking to a brick wall. I'm fuming.

Edit: fuck Fragpunk, I want my money back, but I probably won’t get it. You are all so hellbent on getting cheaters out of the game you’re accusing me of being one. Do you all have any idea how it feels to be falsely banned, come to reddit to vent to have players assume I was cheating? I hope this game goes to shit