Randomly unenrolled?

My mom and I are trying to understand why she’s getting a message saying my phone number has been unenrolled with Zelle. My wife and a friend also got messages saying that my phone number or email have been unenrolled. We just spent 45 minutes on the phone with Wells Fargo and ended with more questions than answers.

I unenrolled/reenrolled my email in the wf Zelle app a couple days ago which I thought fixed it, but maybe I need to do the same with my phone number? I haven’t tried that yet because I want to understand what’s happening but perhaps I’m too stubborn.

My wife just sent me a screenshot from her phone saying “this email address has been unenrolled with Zelle”… which is unexpected because my mom was able to send the money to my email this morning. Is this just something that happens on occasion and I should just unenroll/reenroll completely?