floodlight v1 not supplying any power to usb

I got my floodlight v1 last night and have been struggling to get it setup today. when I try to boot the floodlight with the camera powered by it (the included v3) it doesn't power it. the camera works fine not plugged into my floodlight. but when I try to use it with the floodlight it doesn't supply any power to either port.

has anyone seen something like this / knows how to help?

edit: to clarify the floodlight is receiving power as the lights on it do turn on for a second,