Uphold Face Verification

I've been using Uphold since 2021 (I trade on a variety of other platforms and exchanges) but I logged in today to transfer some of my assets and I was met with "Face Verification Scan" which is provided by Veriff. Cool. I do as the directions say and before you know it I've gone above my 3/3 limit considering the system failed multiple times. Regardless, 20 attempts later their system still can't recognize me despite the fact I've already uploaded my proper documentation upon signing up with them. Now my account is getting manual reviewed which is said to take "a few minutes" but it has been hours and I'm predicting it will take weeks at this rate based on the other posts i've read. I don't use Reddit much but I thought I would post here considering people share the same concerns as me.