Anyone with 2+ Existing Free Lines get the newest free line to process?

T-Mobile explained that my account had the "segment" for the latest free line. I had more than 2 free lines prior and they said i was still eligible. Now they are saying because i had 2+ free lines i didnt qualify? WTF.

Did anyone get the newest free line to process with more than 2 existing free lines? I believe it will show in your cost detail as ID250259