Zappy Update - Things I didn't know

I posted yesterday about getting a questionnaire from Zappy and being set up with monthly video sessions that I hadn't realized was part of the 9 month supply. I'm all for the monthly monitoring for help on this journey, just strongly dislike video chats. In the process of learning more, I'd (mistakenly) seen what I thought were people getting charged when they hadn't ordered anything. Before I realized it was just a glitch in order info, I tried to cancel my credit card there. It wouldn't let me and said I'd need to talk to a provider. I learned that the reason it wouldn't cancel was because a card has to be on file for the autorenewal after the 9 months is up. Mine was set for July, 2025. I did not know that! Didn't see anywhere that would happen. And definitely don't want to do that in case there's better options by then.

Am I the only one who missed that detail when I ordered? The person I communicated with was very helpful and cancelled my card and the auto-renewal.