Gallery Glitches (Sims 4)

So I don’t have all the packs for the sims 4 but I do have a majority of them. When I go into the gallery to get a sims and I look and it says I have all the packs they used and they aren’t using cc, they still load into cas partially naked or bald and it says items were removed. The EA app said it removed 2 of my packs recently too but I thought it was a glitch because I still have them and bought them legally. Idk if that might be related to the issue. I have the same problem in build mode too.