A 100% reliable windows for the CEO...?

I have a CEO (-equivalent) user who cannot bear that his Lenovo laptop has the following issues:

  • when connected to a dock, it sometimes does not recognize the screen and all other peripherals instantly. Without changing any settings or doing anything configuration-based, just unplugging and plugging it in a second time lets it recognize the connected devices. This is not consistent, sometimes it does work instantly.

  • The fingerprint sensor ist not 100% reliable

  • The start menu search sometimes just does not find installed apps

  • connectivity is bad. I can only agree with him on that; walking around in the office building, causes it to sometimes lose wifi and when he's in the meeting room for example, it needs manual reconnect.

Even my own (!) laptop has some of these problems from time to time. It really seems like that is just how this product, being a mid-level windows 11 laptop, is. I have no idea how the combination of low performing hardware with windows 11 would get much better. Since this is a high up user I spent a lot of time on this:

I used the built-in features such as Windows update, reset and lenovo vantage to make sure all available updates are installed clean. It didn't help. I took his laptop in for a few hours, SSD wiped, reinstalled windows 11. Every single driver from the lenovo website and inspected it after every install. It still has the exact same issues, unchanged.

I'm not looking for techsupport here, I already put this on hold and will replace his laptop with the next order (we don't buy single devices, usually 8-14 or something through a specific vendor) but honestly, I have no idea what to do at this point. There is no guarantee that even the replacement laptop will work 100% flawlessly.

How do you deal with these things? It is a product and I really am doing my best to make sure that this product is used under the best circumstances so it can work at its best. If that best then isn't perfect, then we don't have a perfect product and we have to live with that. But it seems like he imagines that I need to go into settings and check the "work perfect" option and that I haven't done that yet.