Need help with my kit

Hello I was wondering if I could have some help I ordered a kit and it arrived yesterday I had been advised on the size of the wheel by the help desk and when the kit arrived it was the wrong wheel type and now when I try to create a ticket it marks it as complete without a message is this common ? I feel like I've been scammed and they won't say anything until the 14 day return period is over so I lose my money

Can anyone help with advice

Update 7 days with no response

The website says 48 hours reply expected

Currently trying to get the money back through my bank as swytch is not complying but man I still want a swytch wheel but if they aren't gonna help me I don't got a choice