HELP: StubHub sent worse tickets, wants us to transfer them before they offer better?

Hi all, we bought two Broadway tickets for Thursday PM in row E for $750 each. We just received the tickets a few hours ago in the same section but a few rows back.

I spoke with a CS rep and he acknowledged the error and said we can either accept them for a 25% voucher, or transfer them back and they „will try to find comparable tickets or else send us a full refund.”

I let the agent know that we traveled to NY for the show (despite my username we now live in Florida) and given the costs of the flights and hotel, a full refund would not be satisfactory, since we would like to see the show. So I’d like him to first try to find comparable or better tickets and make an offer before we transfer them back.

Looking at StubHub now, there are no tickets available for row E or closer. So I’m worried if I transfer these back, they will just say, „oh sorry we couldn’t find any comparable tickets, here’s a full refund” which is not the outcome I want.

What would you do in this situation? I spoke with a front line rep and he transferred me to his supervisor who was incredibly rude, including talking over me multiple times saying „this is the policy take it or leave it” and calling ME „rude” for saying that the policy doesn’t allow them to cheat people. Both were in a foreign country call center.

How can i escalate this to someone who can actually try to address this without putting me in a position to lose the tickets completely?

For what it’s worth, they’re PDF full page tickets with an apparent static bar code, so I imagine even if StubHub tried to „cancel and refund me” I could still just walk in with these tickets. But I’m not a cheat, nor would I want to s****w someone else who bought these after me.

At this point I’m worried the seller is disingenuous and (a) clearly sold these on spec and tried to defraud me and (b) maybe passed these off to multiple people.

What would you do in my situation?