I didn’t receive tokens on Phantom Wallet

I didn’t receive tokens

I sent SOL from binance to my Phantom wallet, it’s been hours and still I don’t have them on app. Address and everything is correct. AI Support told me that I should try on a new device, I shyncronized my wallet on a new device and now my address is changed on both of my devices. But still on my first device when I copy paste it provides me the address that I sent tokens. What’s going on?