Cancelling MyLimitless+: a faff!

After emailing, speaking on live chat & attempting to phone which got nowhere I’ve had to contact my credit card company to put a block on Odeon.

They took so long to respond to my initial request to cancel that the next payment went out. I emailed again and received no response, so I have placed a block on them - how are they allowed to do this?! Blatantly ignoring requests to cancel just long enough for the next payment to go through is a horrific tactic.

I’ll be very interested to see how quick they get in touch with me when the next payment bounces. Anyone else been able to cancel quickly & successfully?