Player Support Update!

Back in December, we shared a Player Support Survey: 'Help Shape the Future' to better understand what areas of our support offering you want to see improved. Your feedback was clear, with 89% of you saying you'd value receiving confirmation when your cheating reports lead to action.

We've got good news! We've delivered the first step of this improvement ahead of schedule! Rather than waiting until our full Player Support Improvements Roadmap reveal next month, we decided there's no reason to delay something that’s ready today.

From today onwards, whenever your macroing (botting) report has been reviewed and actioned, you'll receive an inbox message directly in your Message Centre. This is an initial rollout for macroing reports, and we'll be closely monitoring feedback as we look to expand this system to cover additional types of cheating reports in future.

This improvement is part of our ongoing commitment to making the world of Gielinor fairer, safer, and more enjoyable for everyone. If you missed the recent Q&A with Mod North, you'll be pleased to know there’s even more to come! We’ll be sharing the full Player Support Improvements Roadmap in April, detailing further upgrades to your support experience across 2025.

For any questions you may have, we've put together a short FAQ!