Returning gift cards

So yesterday I got called up because a customer had bought a gift card and he wanted to return it

So our policy is we call the gift card issuer and attempt to get the card devalued and credited for the sale of the card, and once we get the credit, we can refund the customer. Which is something new I learned working in retail because I had always assumed gift cards were final sale. And most customers assume something similar.

Anyways I explain this to the customer, and tell him I can call and it’s usually 24-48 hours before I get a response, but ask his information so I can go ahead and get the refund started. And instead of acting like a normal human being, he starts throwing a full blown tantrum. Refuses to give me his info, or to let me get the info from the card to get it devalued. Tells me he’s not waiting two days for a refund, and he’s going to make a call to corporate

So I just got the email from corporate since he just called now (36 hours after the initial conversation). I probably would have already received the credit and would have been able to refund him tomorrow morning. Instead I now have 48 hours to call him and explain that he would need to come in to give me the info to get the card devalued. And of course I’m waiting 47 hours to call him because whatever. And then he’ll have another 48 hours waiting period. So he can get his refund in five days. Assuming he comes in and gives the info.