Stable Money is fraud

I did a FD of nearly 12k INR on Stable Money app with Utkarsh Bank. It has been more than 3 months after maturity, they haven't refunded me my money.

And the support is really bad. They don't want to even help. Give false deadlines like wait for 5 days and it just don't credit the amount. It's been so frustrating to ask for the money again and again, like I'm literally begging.

They send an automated mail after few days like ticket is closed. How? I requested for Transaction ID of the refund and they completely ignored it. Like literally! They won't refund you your money.

Forget putting huge amount of money in that app if you care about your money. I really made a bad choice. Never trusting that app again.

A little disclaimer: My FD was booked with refund account of PPBL and I think because it can't credit amount due to RBIs guidelines I requested to change my bank. I gave information of an alternate working bank account and they are not crediting money in that.

In the app it says successful. To where? Like they completely hid the information that I've a pending refund. Just closed the ticket multiple times and withhold the amount. The support is trash.

Tldr; Witheld the amount and not refunding it to alternate bank and not providing any details of supposedly successful refund. Stay away from this app.