Does Paypal calls you about your phone number verification?

I am scared in foreign numbers but I took the risk..

Hello I am new in Paypal business account, and my purpose of it to receive money international on commission that I do not want to show my actual name, but only my business name.

I got my first payment (March 8,2025) but it shows payment on hold, I found in the internet that I should change the transaction thing to shipped so I can receive it but until now I haven't receive anything yet..

I asked Paypal in the app message center, same on the website but few days later I got a call, but decided not to because I am afraid of unknown foreign numbers, the name it only shows "Nebraska". I had to ask them in message center again.. they do response that they are trying to reach me, so I did answer the call.. told me its a recorded call, and they asked my full name, email address, last 4 digits of my phone number and bank card, and lastly asked me of a 6 digits verification they sent me but got a delay to received it and never been successful, since it was late for me that time... but I did received the code on SMS and its named as Paypal, no numbers or something..

so.. is this normal for Paypal asking for 6 digits phone verification in a call?