Is airtm a scam or something?

I just got paid into AirTM. Verified my account well in advance. Verification status says I am verified to transact up to $25,000 in volume. I try to withdraw via USDC less than $2,000. It spins around and says “extended verification required, you are currently limited to $25,000 USD equivalent” and there is a “verify now” button. If I click the button it takes me to a page that just says I am already verified. Go on chat support, they ask for a screenshot of problem. I provide it. They say they have generated ticket and go to my email to find ticket confirmation, and immediately close out the chat. It’s 10 minutes later and no email. Anyone deal with this?

Edit - Not a scam. Just tried it again shortly after making this post and it went through. They fixed whatever the problem was fast.