Problem with Verification

Hi everyone,

Ive been having issues with withdrawing my crypto to an outside wallet. Started a few days ago. When i click the final confirm withdraw button a notice pops up that there is an issue with my verification. However when i go into setting>security>verification documents it tells me everything is good and theres no additional verification required. Just wondering if there is anything i can do? The support team seams to be a bit backlogged as ive been waiting a few days.

Thank you