Faerie Fragments progress gone???

I tried to play Faerie Fragments today and my progress is all gone. It's loading like I have never played before and I was on level 199 yesterday. It also says there was a login error. I don't want to miss my streak. Should I file a ticket or is there something I can do via the app store to fix it?

ETA: When the ticket asked for Account ID to they mean your UN for Neopets?