New customer, already disappointed

To be clear with customer service. Today I switched to Mint from Verizon. All went without a hitch. A few minutes after finishing, my phone number was up and running on Mint Mobile.

This was when I was still home, using WiFi. So far, I haven’t used any mobile data.

Next, I installed the Mint app, opened it, and saw that I had already consumed 1.6gb of my plan.

I don’t see how that is possible since I basically just started using it 10 minutes ago and was over WiFi.

After checking that mobile data actually worked, I called customer service. There I was told that I used that data (told them that wasn’t possible) by looking at weather and browsing Amazon (what I did to see if mobile data worked). It doesn’t matter; the stats said I used 1.96mb.

At the end, he said I used that data, and the only thing I can do is upgrade to a higher data plan.

I just hung up after that as we were just going in circles over that.