Cana Cabana - Weber - Is stealing from customers

Placed an order online, took 2 hours as I think they got their website off of fivr. Card was charged, walked to pick up the order. Got there, the claim the "System lost" my order. I show them proof of the completed payment. They refuse to provide either the product or refund my money. I was told to wait an undetermined amount of time and someone MIGHT call me back to resolve the issue. I was only provided with an email address to contact the store manager. I escalated to the district manager who was also of no help at all. Does anyone have contacts with the cannabis control board? I think all of the locations need some surprise inspections. This is the second instance of theft I have had between two locations of this company, I strongly advise every one avoids the store at all costs.