Update on the overcrowding situation (Aftermath)

This post in an extension to previous post i made on this sub few days back

https://www.reddit.com/r/indianrailways/s/XGBeJoW9Bo

After a huge crowd entered our coach a huge fight started for seats between us and the hooligan passangers. 3 of us (my dad, a bystandard and i) contacted 138.

Approximately 10:00 pm

I told them there's a huge fight over here and they're threatening us. Please send someone here fast else we'll die

Them : sure sir we're registering your complaint and sending someone over. Please feel free to leave a review on our websit

"Dude wtf send someone over quickly" Call cuts

5 min later no response. My dad calls

"Dude fking send someone quickly "

Sar if u want to complain please go to our website xyz.com

"Sir we'll die send someone don't u understand "

Sir we can't do anything bla bla bla

15 min later got a message that my complaint has been registered and they're sending someone over.

5 min prior. My complaint got closed. No action taken

Then the bystandard did the same as my dad. Got the same response

At 1 pm i downloaded the railmadid (slow internet on train) and complained there. Registered a new complaint

5 min later got this reponse in the above image

No action taken. We were hungry. Couldn't Use washroom cus of the crowd. Couldn't sleep cus of their chatter. Literal nightmare

This is what we paid for. This extraordinary service. Absurd.

Ill post about what happened after the crowd left in another post. Thats also another story.