Ursa minor broken out of the box

I bit the bullet last week and ordered my ursa minor initally the service was good as it was delivered yesterday.

However after getting it out of the box I noticed a rattle only to find that the usb c port was missing.

Ive opened a service ticket straight away to find that they had logged off for the night.

This morning they answered and after a few back and forths they were going to send out a new pcb, im not going to start fixing the joystick so ives asked for a refund. They then told me thry would process the refund but its been nearly an hpur now with no further update.

Disappointed