Fraud

We have a PD customer who uses an incorrect delivery address to get free deliveries at least once a week. CC nor fraud refuse to look at previous order history and ban them (because why would a normal person keep ordering every week if they weren’t getting the food???) and obviously DD etc. drivers only get paid to go to the original address so they’re not to going to do anything extra. Wouldn’t care if we actually had proper staff but wasting time that we don’t have to pick something that’s just going to be refunded and no one listens is frustrating… Since it’s through Coles and not the apps themselves the apps can’t do anything either since the apps aren’t taking payment.