Why does this keep happening online?

https://preview.redd.it/fgtob97eepoe1.jpg?width=3440&format=pjpg&auto=webp&s=297fa2a4f409db9e4ff9f6a1cf5ffb352f6aaa41

Nine times out of ten when I go to play online, I get this. I end up in a broken lobby, it never fixes itself to start a game. I have to click on my hero, then go back, and then in the top left a back arrow appears to return me to main menu.

I click again, and same thing over and over and over. I quit the game, leave it hours, come back, same thing. Is it something my end or is the multiplayer broken again?