Problems with Ortlieb Gravel Packs

Hi everyone,

I ride a Rose Backroad AL 2022 and have been going on multi-day tours regularly since then. Due to winter conditions, I recently bought the Quickrack and Gravel Packs from Ortlieb. My problem now is that when pedaling, my heels hit the bags. I can position my feet in such a way that this doesn’t happen, but it’s not ideal either. Has anyone had similar experiences and any tips regarding this? If necessary, the only option might be to return them.