New to Di2 and having Etube issues

Looking for some input from those of you that have Di2 and have connected using the BCR2 to windows 10.

At this point I can't even get the program open. When I open the program an error message pops up saying the Etube software has stopped working and I can't get any further or clock into the actual program past the EULA. I have uninstalled, reinstalled, restarted, run as an administrator, etc. and tried the suggested time format issue.

Had anyone else experienced this issue or have any insight into how to fix it? Thanks!