BOPIS Orders

I have two things in regards to BOPIS orders I want to ask customers and share with you as an employee.

First is the thing to ask- why do some of you place multiple BOPIS orders at the same time? I’m not irritated I’m genuinely curious. This morning I filled 4 different orders for the same customer, and we’ve had another customer recently who will place up to 15 orders a day several days in a row and each order only has a couple items. What’s the benefit to placing so many, other than to use multiple coupons?

Second is just a note from an employee- if you get an item in your order cancelled but when you come to the store for pickup you see the item PLEASE don’t get too upset with us. The item could’ve arrived in shipment after your order was filled, came from an expired bopis order, been put down in the wrong spot by someone or completely and totally overlooked. I know today I had to cancel multiple Strawberry Snowflake mini ffms… and later in the day found them in a jar completely obscured by fuzzy socks.

I can’t speak for everyone but if you show me that the item was cancelled and find the item in the store I will ABSOLUTELY make it right for you. Just understand there’s many very valid reasons that we might have cancelled the item for 🩷