Lanie’s Wrecked Hospital Wig

Lanie returned from the hospital yesterday, but her wig looks defective to me. I contacted the doll hospital, and they insist it’s normal. Is it? They won’t replace her head and said my only option is to return the doll, after which they’ll send my original parts back. She’s already been gone for a month. What do you all think? Should I live with this? For context, I recently had issues with defects in both Belle and Cinderella and exchanged both. The in store reps agreed the wigs were bad, but maybe I’m being difficult or being perceived as being difficult ?