Banned account and stolen giftcard balance

Hi everyone, I’m in a really frustrating situation with Amazon, and I need advice on what to do.

A few days ago, my Amazon account was suddenly closed without any clear explanation. The only purchases I made before the suspension were: • An Amazon gift card • An attempt to buy a League of Legends gift card

Shortly after these purchases, I got an email saying my account was closed due to “unusual activity.” They refused to provide any details and simply said their decision was final.

(Since contacting amazon customer support via phone i now understand they just ban anyone who hasn’t made 3 non-giftcard purchases buying giftcards, which isn’t logical at all, but okay, not my main problem)

Now, not only is my account gone, but i had gift card balance on my account aswell which is now completely inaccessible—highkey just feels like i got robbed.

I’ve contacted Amazon twice now, and each time they promised an email from an account supervisor within 24 hours, but I never receive anything. It has now been over 48 hours, and I feel like they are just ignoring me and straight up lying.

They keep telling me to “wait for an email,” which never arrives. I also emailed multiple Amazon contacts, but no response. I’d contact support on amazon itself, but since my account is suspended i have no way to do that.

At this point, I don’t know what to do. I can’t access my account, the money is gone, and Amazon refuses to even communicate with me. Has anyone been in a similar situation? Is there any way to get my account reinstated or at least get my gift card balance refunded?

Any advice would be really appreciated, this situation is literally messing me up so bad. thanks