OFM?

https://preview.redd.it/ynmwo4bqr4he1.png?width=1526&format=png&auto=webp&s=acd359122fb88b984da48f2e7513d4f08fae409e

I got this message after my refund for 220$ item. The box I received was empty, it was a hastle to get this refund and prove at least something.

Is this a normal thing or what?

In the last year amazon is working not as good as before.