Eero max 7 extremely low download speed
Hi,
I'm experiencing very low download speeds with my Eero Max 7 on Frontier's 5Gbps plan. In the Eero app, it shows 5Gbps/5Gbps, but on my wired Ethernet computer, I'm barely getting 10 Mbps download speeds. The same issue occurs on my phone.
My upload speed has always been fine, but the download speed fluctuates—it works normally for a while, then drops to 10–20 Mbps. Usually, it returns to normal after a bit, but today, it's been stuck at low speeds for hours.
Frontier customer support couldn't figure out the issue. A technician already came out once and swapped the router—it worked for a few hours, but then the problem came back. Another technician is scheduled to come out on the 11th, so fingers crossed.
I previously had a Netgear Nighthawk 6 AX5400, and I never had this issue, so I’m certain it's not the Ethernet cable (I even swapped out two Cat6 cables just in case). Before they gave me the Eero 6, I had the same issue while on a 2.5Gbps plan, so I stuck with my Nighthawk 6 to maintain a stable connection.
Has anyone else experienced this issue and found a fix?
Thank you!
Update: A Frontier technician checked the issue and confirmed that everything is functioning correctly. However, he noted that several customers have reported the same problem—download speeds fluctuating between 0-100 Mbps, while upload speeds remain stable. This issue began about two weeks ago, which matches my experience. A ticket has been created for the outage team to investigate the root cause. I’ll share updates as soon as I have more information.