I’m sick of this app and the horrible customer service representatives that don’t help!

This is the fourth time and a month where I’ve gone to pick up an order that was pretty decent and they said there’s been six people already here that’s tried to pick up that same order and it’s not in their system. Then I call Uber asking them to for one, to compensate me cause I just drove a few miles there and back, and two, to delete the order so it doesn’t happen to another driver!!!! And their response was, “I cannot compensate you at all for this order because you never arrived there” which I did… their directions were just off by half a mile! I was at that damn store! Then they said they can’t cancel the order and that people are gonna just keep arriving there because it’s not in their system. It’s in the restaurant system, but the restaurant said it’s not in their system. It’s happened 4 times. What does he mean he can’t compensate me???? Like I just drove 6 miles there and back. They are no help. And then I ask to speak to a manager. They don’t let you. They transfer to another person who doesn’t help and it just keeps repeating. These people are no help and half the time I don’t even think they understand me. Normally they will compensate $3. But even that is horrible. I didn’t even get anything this time. It’s so frustrating and I’m done. I know others have delt with this… anyone have had similar issues??? Please lmk.