Yoooo, stop making my life difficult

This is strictly regarding making inquiries with the contact center. This is not about adjudications or processing specific cases. I'm talking about people making inquiries through tier 1 and Emma. See my earlier post to read about that.

If you're a preparer or interpreter or just helping someone, make sure the applicant or petitioner knows you're submitting an inquiry on their behalf.

I called the petitioner of an I-130 earlier today. He had no clue about the inquiry or what I was calling about. The service item didn't list a specific issue or question, so I didn't know what it was for either. I suspect it was an expedite, but I had to pry it out of the guy. He also didn't know what USCIS was, but that's his issue.

To piggyback off this, we are only allowed to disclose case details to specific people. So that means the petitioner for a petition (I-130, I-129F), the applicant of an application (I-765, I-485, I-90, N-400, etc.), or an attorney if there is a G-28 on file. And that means ON FILE, not "oh I mailed it in so it's fine." The G-28 has to be on file and in our system. For minors, we have to talk to the parent or legal guardian. It gets weird when the parent doesn't speak English so we end up having the kid translate for their parent so we can talk about the kid.

Please, help us help you.

Ok thanks for coming to my Ted talk.