H&M Philippines Delivery with UPS

Hi, anyone experienced na na delay or na stuck sa Pampanga Facility Ang package nila? I was expecting the package today pero walang dumating and sa website, nasa Pampanga pa yung package. Pwede kaya ma refund yung taxes and all na binayaran ko dun if ma delay sya? Kase ilalaban ko to sa DTI if hindi 🤣