Landlords: how is your experience with agents?

Hi, As a tenant when looking for property, I often come across agents who are lazy and doesn't carry a "salesman" attitude (mostly). For example:They could only be contacted during office hours and mostly they are away. They don't have some basic details sometimes such as EPC or council Tax etc. And so on.

But on the other hand in Openrent where tenants are directly in touch with the landlords, they connection that I get is immaculate. Very responsive, quick replies. This surely saves time and make it quicker to find tenants.

I really wonder landlords that are depends solely on the agents, how are your experiences? Could you trust them 100%? How do you deal with them?

Thanks.