Asked to come in early.

Hello

I recently started working at HMRC in PT Ops, based in Edinburgh. My manager has informed me that when we are trained, the expectation is that we will be ready to take calls at 9:00am, this means coming in early to get everything up and running. I have no problem with this as I assumed it would be a Flexi gain, for the 15 minutes or so it takes everything to load.

He then informed me this is not the case. That we are not allowed to fill in our flexi sheet as having started until we first "ready up" and can take the call with all systems loaded.

Is this a department policy? I've never heard of something like this. Thanks in advance 😀

ETA: An Example; if we are in the office at 8:45 however the systems don't load until 9, we have to state on Flexi we started at 9.