Internet Issues
For the past couple of months my internet has been extremely spotty. As a part time streamer and someone who does their work online this is a huge inconvenience. Every time I get into a voice call or video chat for work or in games to stream it is a struggle. On all of my devices my internet will completely disconnect for 5 seconds to around 1 minute, then reconnect me. They sent a Spectrum agent to troubleshoot the issue and the problem still persists. I may have to switch providers if this continues because it is difficult for me to do work calls or stream with this issue. The agent who came told me they turned off the (I’m not sure what its called but I remember briefly them saying they are redirecting all of the power to my room pretty much so that the signal/service is all directed there) Sorry I’m not familiar with the actual terms. Additionally they left one of the wall outlet covers unscrewed at the bottom. Not sure if that is an issue or not but I will attach a photo. Does anyone know what I should do? I tried to contact Spectrum live chat again and they said they would open up a ticket (but I thought they would send another agent again to check it out, I guess not)
For the past couple of months my internet has been extremely spotty. As a part time streamer and someone who does their work online this is a huge inconvenience. Every time I get into a voice call or video chat for work or in games to stream it is a struggle. On all of my devices my internet will completely disconnect for 5 seconds to around 1 minute, then reconnect me. They sent a Spectrum agent to troubleshoot the issue and the problem still persists. I may have to switch providers if this continues because it is difficult for me to do work calls or stream with this issue. The agent who came told me they turned off the (I’m not sure what its called but I remember briefly them saying they are redirecting all of the power to my room pretty much so that the signal/service is all directed there) Sorry I’m not familiar with the actual terms. Additionally they left one of the wall outlet covers unscrewed at the bottom. Not sure if that is an issue or not but I will attach a photo. Does anyone know what I should do? I tried to contact Spectrum live chat again and they said they would open up a ticket (but I thought they would send another agent again to check it out, I guess not)