What's going on??

I am seeing so many people having issues with their XM4s & XM5s (most probably after an update)

So many XM5s with broken hinges. XM4s with weird noise issue.

People are returning their pairs..

What SONY really want to do here? Why so many customers are complaining? Does sony ruining their current products by pushing updates on purpose?!

I am seeing so many people having issues with their XM4s & XM5s (most probably after an update)

So many XM5s with broken hinges. XM4s with weird noise issue.

People are returning their pairs..

What SONY really want to do here? Why so many customers are complaining? Does sony ruining their current products by pushing updates on purpose?!