What happened?

Pic just for funsies.

We got approached by a very new moth in the shrine at Aviery Village and got chatting. They were asking questions about the game and said they didn’t really know what they were meant to be doing.

After a bit of chat and explanation we found out that they only had the first portal to Isle of Dawn open. We offered to run them through some areas to help and demonstrate things, and I spent a bunch of candles unlocking up to warp and first carry just in case.

I took their hand and we went through the portal to isle of dawn, but they weren’t with us.

Returned back, grabbed them, went through again, they didn’t come with us.

Went back. I took them through in carry and my friend stayed behind and they said I went through but the moth just didn’t get through the portal.

My friend tried with a hand hold, same thing.

Either they were very young, with very poor English or both, and so communication was a struggle. We weren’t sure what was happening. In the end they seemed to lose interest and went off to explore the village and I had to get some sleep.

Does anyone know why we couldn’t get them through the portal? Was there something they had to do first?

Thanks in advance!