Players may be encountering a new player cutscene when logging in or finding that Realm gates are closed

Shared by TGC on all major communication channels — Screenshot | Link

Known Issue

🔹We’re aware that some of you may be encountering a new player cutscene when logging in or finding that your Realm gates are closed.

We’re gathering information and investigating the cause of this issue.

Thank you so much for your patience and we're sorry for the inconvenience.

Update — Screenshot | Link

Happy timezones Sky kids!

Some of you may have experienced a problem where you appeared to be missing progress, unlocked outfits, and certain doors would not open. You may also remember that earlier today we performed some maintenance on our backend.

Your data is safe. That maintenance was specifically on one of many databases as part of our efforts to address problems which contributed to server errors last week. Unfortunately, that resulted in the database and its replicas doing so much work to accommodate the changes, that our backend services could not always get a response from them which is why you appear to have lost progress. The situation is improving, albeit much more slowly than we would prefer.

We are continuing our investigation into all of the root conditions to the original crop of server errors from last week, and we will continue to monitor for any changes in the current situation.

Thank you for your bug reports and for being so awesome while we work to address these issues!

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