Mortgage renewal gone from app and online.

Hey there. I have been checking my mortgage rates frequently through online ( and the app) as I’m coming up for a renewal. I have been able to do this for probably 4 months. . Suddenly when the new layout came in I have no mortgage renewal options either online or on the app. I have to renew at the end of August and I don’t trust the mortgage rep at the bank ( they quoted me higher that I can do myself through the Scotia bank app) Any suggestions before I spend hours on hold with them?