Disappointing delivery day!
Picked up our brand new R1S earlier today and my wife drove it home. The kids eagerly rushed to start playing with the car when she got home. She walked away after she got out and was confused by the car not shutting off. We got the kids out and I locked the door on my app. I tried to get back in 30 minutes later and the car wouldn’t wake up with my phone or my key card. I tried my wife’s phone and that wouldn’t work either. My wife realized she left her bag with her wallet and key card inside the car. I started a chat with service center to see if they could help. They tried several times to help me get the car awake and h locked and nothing worked. I took my daughter to hockey and was hoping the car would magically wake up when I got home and it didn’t. I was back online with the service center and they had us try several different things to get the car to wake up and still nothing. They are putting a ticket in to tow it back to the service center. My wife only put 20 miles on it. I didn’t even get to drive it. Hopefully it only gets better from here, but this is a very frustrating start.
Picked up our brand new R1S earlier today and my wife drove it home. The kids eagerly rushed to start playing with the car when she got home. She walked away after she got out and was confused by the car not shutting off. We got the kids out and I locked the door on my app. I tried to get back in 30 minutes later and the car wouldn’t wake up with my phone or my key card. I tried my wife’s phone and that wouldn’t work either. My wife realized she left her bag with her wallet and key card inside the car. I started a chat with service center to see if they could help. They tried several times to help me get the car awake and h locked and nothing worked. I took my daughter to hockey and was hoping the car would magically wake up when I got home and it didn’t. I was back online with the service center and they had us try several different things to get the car to wake up and still nothing. They are putting a ticket in to tow it back to the service center. My wife only put 20 miles on it. I didn’t even get to drive it. Hopefully it only gets better from here, but this is a very frustrating start.