Reply to tickets
So i'm not sure if replying to the mail is enough for them to see my response to the ticket, just want to make sure they receive what i'm saying or if i have to respond in some other way with the ticket id
So i'm not sure if replying to the mail is enough for them to see my response to the ticket, just want to make sure they receive what i'm saying or if i have to respond in some other way with the ticket id