Very Frustrating Situation

Maybe someone else has gone though this.

2/18: Entered 60 day PSLF qualifying IDR app forbearance. Interest started accruing immediately.

3/4: Submitted ECF, processed quickly and successfully, but payment count didn’t budge.

On my FSA eligible month page, February is listed as ineligible. March has not showed up yet.

I contacted FSA, they said MOHELA had yet to report my new forbearance status. They think I’m still in SAVE forbearance. I called MOHELA, they said they had already changed my status. I called FSA back, they said to submit a reconsideration form. I submitted one with my MOHELA forbearance letter attached.

What am I missing? What is the disconnect/miscommunication between MOHELA and FSA? Is this a common issue? Do I just need to wait it out?