A MOHELA rep is now telling me that the ineligible/eligible problem for the Oct.-Dec 2023 forced forbearance months (due to their error) now won't be fixed until Fall 2024 at the earliest. Can this possibly true?

A week ago, I was told it would be by the end of January. If this new information is even remotely true, this is a criminally corrupt organization that all of us should sue and demand justice from. This is their error, and we had no choice over the administrative forbearance. How does Federal Student Aid tolerate this corruption? It's mind-boggling.