MSI 321URX running Panel Protect pixel clean every time the monitor goes into standby
I am currently having issues with the monitor running the Panel Protect pixel clean every time it goes to sleep/standby regardless of runtime. Could be used for 10min or 2hr, when it goes to sleep, it runs the process. I've owned the monitor for 6mo, and the issue started this weekend on FW.011. I then updated to the latest firmware FW.012, and it still persists. Protect notice is set to 16hrs, tried a factory reset, replugging power, unplugging the monitor for hours, setting power button to turn OFF instead of Standby, all the troubleshooting I could find or think of. On top of flashing FW.012 again per MSI support, I tried flashing back to FW.010, and it happens on all firmwares. Anyone have or are aware of this issue? Did you contact MSI and/or find a fix? Thanks.
Edit 3 (2/19/25): Firmware update with the fix is here https://us.msi.com/Monitor/MPG-321URX-QD-OLED/support#firmware
Edit 2: Informed by an MSI rep that they are working on a firmware update fix. More details in the comments.
Edit: MSI Tech support suggested I do an RMA, and I got one approved, but they are requiring that I pay return shipping. I am reluctant to do so if a solution can be found. With a number of users experiencing this issue, total 7 so far from what I've seen, I'd really like to hear what an MSI rep has to say about this u/CND_CEM u/MSI_Darutohne
List of affected users so far:
u/thatdeaththo (myself)
Monitor Enthusiasts Discord user: GameCrash
u/Intelligent-Set4683 (271QPX)