Is this even the same sweater???

I love Nuuly but this is crazy! It’s supposed to be a medium, but obviously someone shrunk it and their quality control team didn’t catch it (if they have one). The picture looks like a soft muted pink and the actual sweater is stiff and bright neon pink. I really expected better and I’m really disappointed. I know they’re probably just going to give me a free item next time but I would have really liked to have this sweater now. Has anyone rented this sweater before?