Stockx verification fail

I sold a pair of SBs on Stockx (yuto horigome dunks), they were dead stock straight from Nike via the Snkrs raffle. Never tried them on and they sat in my wardrobe so thought I may as well sell them. Thought I’d give stockx a go for the first time…. They failed the verification process due to ‘toe box creases’ and send the attached ‘proof’. I’m now being charged for the whole thing. Anyone had any luck disputing these things in the past? Im finding it super frustrating considering these were brand new shoes. Pls help :)

I sold a pair of SBs on Stockx (yuto horigome dunks), they were dead stock straight from Nike via the Snkrs raffle. Never tried them on and they sat in my wardrobe so thought I may as well sell them. Thought I’d give stockx a go for the first time…. They failed the verification process due to ‘toe box creases’ and send the attached ‘proof’. I’m now being charged for the whole thing. Anyone had any luck disputing these things in the past? Im finding it super frustrating considering these were brand new shoes. Pls help :)