Why do people not like MSI and their laptops?

I’m new to Reddit still but have posted a few threads in this sub-Reddit as I’m having a slight odd sound with my hinge and I see looking at posts this isn’t unusual…

So far though, (not related to that issue), I’ve had good a good experience with tech support with knowledgeable staff helping with driver issues etc.

The price of my laptops were good, the specs are brilliant on the inside and there’s no coil whine unlike other brands I’ve come across and rarely any software issues - one company I used before when updating BIOS on new laptop would brick it through their own software!

That’s why I’ve settled on MSI every time.

Yeah it’s not acceptable about hinges going so quick, is that the only major problem with MSI?

This isn’t a fanboy post, I’m just a bit of a noob and trying to understand why people are saying don’t buy MSI on an MSI subreddit.

I am slightly regretting buying a new MSI laptop with better specs last week and now the older MSI laptop hinge is starting to make a funny sound. 😅

Cheers!